Refund policy

14-Day Return Policy – Nishaat Tea

At Nishaat Tea, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we offer a 14-day return policy to ensure a hassle-free shopping experience.

Return Eligibility:

✅ Items must be unused, unopened, and in original packaging.

✅ Returns must be requested within 14 days of delivery.

✅ Proof of purchase (order receipt) is required.

How to Initiate a Return:

1. Contact Us: Email our support team at faani596@gmail.com or WhatsApp us at 03191624917 within 14 days of receiving your order.

2. Provide Details: Share your order number, reason for return, and product images (if applicable).

3. Approval & Shipping: Once approved, you’ll receive return shipping instructions.

4. Refund/Exchange: After receiving the returned item, we’ll process your refund or exchange within 5-7 business days.

Non-Returnable Items:

❌ Opened or used tea products (for hygiene reasons).

❌ Items without original packaging or missing labels.

❌ Discounted or clearance items (unless defective).

For any queries, feel free to contact us at [your support email]. We’re happy to help! ☕✨